Cisco Systems Inc. provided positive numbers in its fiscal fourth-quarter results Wednesday, and there’s a story behind those numbers. The networking giant posted a modest revenue beat of $13.64 billion, $100 million more than consensus estimates. Gross margin, boosted by the acquisition of Splunk Inc., came in at a whopping 67.5%, the highest number for ...

Contact-center-as-a-service provider Five9 Inc. broke the billion-dollar revenue run rate mark today as it posted second-quarter sales of $252.1 million, up 13% from a year ago and surpassing analysts’ expectations. Even more promising as it focused on larger customers, its enterprise subscription revenue grew 21%. Its adjusted profit of 52 cents also beat estimates. Investors, ...

Over the past two decades, the contact center industry has promised capabilities that will significantly improve customer experience. This is important because CX is now the top brand differentiator, with many consumers switching loyalties because of a single bad experience. Though it’s true that the contact center providers have delivered new capabilities such as omnichannel ...

The network continues to grow in importance as a strategic business asset. A recent joint study between ZK Research and The Cube Research found that 93% of organizations felt the network was more critical to business operations than two years ago. At the same time, 80% of respondents believe the network has grown in complexity ...

Accenture Plc Tuesday announced the launch of the Accenture AI Refinery framework, developed on Nvidia Corp.’s new AI Foundry service. The offering, designed to enable clients to build custom large language models using Llama 3.1 models, enables enterprises to refine and personalize these models with their own data and processes to create domain-specific generative AI ...

The artificial intelligence industry is filled with big vendors and upstarts, and Amazon Web Services Inc.’s AWS Summit in New York City earlier this months provided Amazon the platform to make its claim as the leader in AI. To do that, the company put Matt Wood (pictured), vice president of AI products at AWS, in ...

There has been plenty of hype and ballyhoo around artificial intelligence and networking, but much of the vendor focus has been AI for networking, where AI is used to improve network operations. The other side of the AI coin is networking for AI, where a network must be designed and provisioned to support an AI ...

Amazon Web Services Inc. today announced an update on its commitment to responsible generative artificial intelligence at its annual Summit in New York. Before the summit, which is being covered by theCUBE, SiliconANGLE’s livestreaming studio, I spoke with two AWS team members — Diya Wynn, responsible AI lead, and Anubhav Mishra, principal product manager for ...

Few things move faster than the high-tech race cars traveling the Indianapolis Motor Speedway oval. In May, American Josef Newgarden won his second consecutive Indy 500 with an average speed of 167.763 miles per hour. But Newgarden’s car may not have been the fastest thing at the old Brickyard on Memorial Day. That honor may ...

Earlier this month the United States Golf Association held the 2024 U.S. Open Golf Championship, widely regarded as the toughest test in professional golf. Given the high-profile nature of the event, the underlying network that supports it had to be equally tough. On the Friday of the U.S. Open, Rob Neumann, head of sponsorships technology, ...